Eskom
Eskom Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eskom has a 2.3 star rating from 81 customer reviews and consumers are mostly dissatisfied. 7% would likely recommend. Rating distribution shows high unfavorable feedback.
Key Takeaways for Future Customers
- Expect frequent outages and long waits for restoration per Eskom reviews.
- Prepare for slow customer service and many customer complaints about contact channels.
- Be ready to follow up on billing, meter registration, token loading and delivery of goods requests.
Negative Feedback / Risk Areas
- Recurring reports of no power, faulty meters and rejected prepaid tokens.
- Poor response times, dropped calls, unresolved faults and claims of corrupt practices.
- Complaints about billing practices, website problems and high price level.
Positive Feedback
Customers note Eskom is a supplier of electricity and provides good lighting and power when service is available.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eskom has a 2.3 star rating from 81 customer reviews and consumers are mostly dissatisfied. 7% would likely recommend. Rating distribution shows high unfavorable feedback.
Key Takeaways for Future Customers
- Expect frequent outages and long waits for restoration per Eskom reviews.
- Prepare for slow customer service and many customer complaints about contact channels.
- Be ready to follow up on billing, meter registration, token loading and delivery of goods requests.
Negative Feedback / Risk Areas
- Recurring reports of no power, faulty meters and rejected prepaid tokens.
- Poor response times, dropped calls, unresolved faults and claims of corrupt practices.
- Complaints about billing practices, website problems and high price level.
Positive Feedback
Customers note Eskom is a supplier of electricity and provides good lighting and power when service is available.
Media from reviews
Durban, Kwazulu-Natal
Reconnection 27 still hellier road widennam
Just disconnected please call me 086503**** I want to Callander make arrangements for payment and reconectios. Find out why I am turned off please help me urgently
Phoenix, Kwazulu-Natal
Resolved: Power outage since yesterday
I'm pissed upset angry cause it's cold and we sit without electricity since yesterday. We chat on the watsupp line get a ref no and they told us they'll come back to us, but we still waiting
User's recommendation: Your service are poor
Durban, Kwazulu-Natal
Wires fell on my yard
- - On Sunday a live wire fell in my yard and lies by the gate; we tried calls since Sunday with no help; Eskom arrived today but could not assist.
Sunday afternoon, an electric wire fell in my yard because of the strong winds. We tried to call and WhatsApp since Sunday; we have been given references but with no help.
The wire is a danger as it is just laying on the ground by the gate at the entrance. Today there was an Eskom vehicle, and when we asked for help, they could not assist us, saying they did not get instructions about the situation.
User's recommendation: I have non,just hope you can fix customer service
Cape Town, Western Cape
My meter box show no signal
My meter box shows no signal and I can't put in electricity. I bought electricity to punch in, but my meter only shows search and no signal.
Preferred solution: Help
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Verified Reviewer |
Johannesburg, Gauteng
Dear Sir/Madam, I would like to report...
Dear Sir/Madam,
I would like to report a concern regarding my electricity meter, Meter No. 0760810****, at Protea Glen Extension 16.
Since mid-June 2026, I have noticed unusual electricity consumption.
The electricity units I purchase do not seem to last as expected. During June alone, I purchased electricity worth more than R4,000, which was depleted within approximately two weeks.
I am concerned because my household's electricity usage is generally low during the day. I leave for work at 05:00 and only return at 19:00. During this time, there is no one at home, and all appliances are switched off except for the refrigerator.
Despite this, my electricity consumption remains exceptionally high.
I kindly request that a technician be sent to inspect and investigate the meter and electrical supply to determine whether there may be a fault, meter issue, or any other irregularity causing the excessive usage.
Your assistance in resolving this matter would be greatly appreciated. Please let me know if any additional information is required.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
The electricity box is written...
Eskom customer service is very poor and that Afred chartboard is useless sometimes
The electricity box is written 'Connection failed DISCONNECTED.' Since Friday last week, I am out of electricity and cannot load electricity.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mossel Bay, Western Cape
The box just started acting up and we...
- - Outage since weekend; daily calls for help went unanswered.
- - Eskom visited area but did not check.
- - No assistance from staff.
The box just started acting up and we have been without electricity since the past weekend. We have called DAILY and no assistance.
Eskom was in the area yesterday to assist with the same issue at a neighbors home and said they will come and check now. They never pitched. This is utterly disgusting and no way offering us customer service at all.
We are human beings with my elderly mother of 73. Not having electricity is the pits especially when we are paying citizens!!
Reference: 118 227 ****
Meter Number: 0761385****
Preferred solution: Deliver product or service ordered
User's recommendation: HORRIBLE SERVICE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Durban, Kwazulu-Natal
I've reported outage since yesterday around morning. Until now I'm still waiting.
Should respond to customers in time. Not keep them waiting for more than a day. We have stuff that needs to be kept cold or frozen every time.
User's recommendation: Trust
Pretoria, Gauteng
Extremely poor service
We have a lowered Eskom line next to stand number 223 Ga Makanye. I have been trying to get hold of Eskom help; unfortunately, all the numbers that I got online are not working.
- Lowered line can cause death of people and damage to infrastructure
Preferred solution: Deliver product or service ordered
User's recommendation: I will tell them about the extremely poor eervice that i always get
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Resolved: I reported electricity outrage on the. 15 jqnuary even now the problem has not resolved.ref no 109672****.and there is a line passing through the trees. Also reported it ref no 09346**** still assist.
- - Since 15/01/2026, wind sparks occur at the pole crossing the tree (ref 109346**** 109672****); the issue has been reported and tree not cut.
Outrage. Since 15/01/2026, there are fire sparks when it's windy at the pole that crosses the tree ref 109346**** 109672****.
It has been reported for a long time. It keeps on persisting, and the tree has not yet been cut. Can you please assist in cutting the tree because it is the cause of the problem?
It houses no E415, meter no 071334****... no recommendation.
Preferred solution: Solution to the matter.please cut the tree and restore electricity.ita been long
User's recommendation: No recommendation
Johannesburg, Gauteng
Poor service
We have been without electricity for a week and our food is spoilt. We are in Killarney, Orlando West
Johannesburg, Gauteng
Not able to recharge or load electricity token, it rejects
Disappointed and upsetting. No words to describe the disappointment. Called the number, just rang and cut off, no one picking up.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Town, Western Cape
Good day i am writing this email with...
Good day,
I am writing this email with great sadness. Wednesday afternoon, 4 houses in my area, including mine, lost the electricity to date.
I would like to request assistance, please. I live in ***, ***.
Your assistance will be highly appreciated.
Regards,
***
Preferred solution: Deliver product or service ordered
Cape Town, Western Cape
Not helpful
Try to be helpful not as useless as it is .still have faultry siemen .very useless.wish another company to take over
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Good day , Kindly Note that i have...
- - WhatsApp call logged; follow-up done.
- - Ref 119026; old meter 0705814 used by mistake for R500.
- - Please transfer R500 to new meter 0761701.
Good day ,
Kindly Note that i have locked a call Via WhatsApp and i did phone for follow up
Herewith Reference no 119026****
i have used the old Miter Nr 0705814**** by mistake to load electricity with the amount of R500.00
MATSWARA MONYEKI
STAND NO 861
ALLEMANSDRIFT 'D
New Miter Nr - 0761701****
is it possible that you transfer the R500.00 units to this new Miter Nr-0761701**** please
NATHI LEFAOANE
Preferred solution: Full refund
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Verified Reviewer |
Cape Town, Western Cape
I paid by outstanding bill yesterday,...
- - Eskom promised power by 16:00, but there was no power by 17:00.
- - Meds that must stay cold were lost due to the outage.
Well, a nice lady from Nersa contacted Eskom on Saturday, more empty promises as it is Sunday now, still now electricity and now contact from anyone from eskom!!! Even though I highlighted that mt chonic meds are in the fridge - or should be! So lost R 15 000 odd worth o chronic meds and a deep freeze full od food - no who is going to pay for that as Eskom did say thet would switch my power back on o Frday before 16:00, now, 2 days later - well - this is on you Eskom!
eskom does not care about their consumers - I explained my situation regarding my chronic meds in my fridge and that they needed to stay cold. I requested escalation 3 times; they promised I would have power before 16:00.
It is 17:00 now and nothing! Lying bastards, so it's fine if I lose my meds that cost a fortune. I can't afford more.
If anything happens to me, eskom - it is on your head and I will make sure everyone knows!
Well, that is exactly what has now happened! Meds gone - shame on you Eskom - is this how you treat disabled people in SA?
- They
User's recommendation: Eskom make promises they don't keep, try go off grid if you can
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